Family of three, including a woman, a man, and a young girl, standing outside near a building with plants, holding hands. The girl wears a colorful striped dress and holds a teddy bear. The background includes white flowers and a hand with pink-painted nails holding a bunch of white flowers.
Hawaiian leaf pattern. Tapa pattern.

Airport Arrival
Portal

HNL ARRIVAL BOOKINGS ARE "WILL CALL"

To dispatch your driver, please call 808-531-1300 or click below to use our online portal. Whether you call or use the portal, please be sure to review the Pre-Arranged Pick-Up Area maps below.

Charley's restaurant sign with the words "ALL WAYS Charley's" in red on a white background.

Always look for the white taxi dome with red letters to ensure you’re riding with Charley’s Taxi.

ENGLISH PORTAL
JAPANESE PORTAL

  • When you reach your baggage claim, go to our Arrival Portal web page and enter your:

    • Booking confirmation number.

    • Phone number (use the number you entered with your booking).

    • Bag claim number. Domestic and Canada arrivals use bag claims 6 to 11 and 16 to 31.

    • No checked bags? Please go to the ground level and enter the first bag claim number you see.

  • When you exit Customs, go to our Arrival Portal web page and enter your:

    • Booking confirmation number.

    • Phone number (use the number you entered with your booking).

    • Bag claim number 1 (if you don’t have bags, please enter number 1).

  • MOBILE SERVICE AND FREE WIFI AT HNL: The baggage claim areas are a well-known dead zone for many mobile phones.

    The airport provides free BOINGO public WiFi in the Domestic Baggage claim halls at Carousels 6-11 and 16-31 and outside the International F.I.T. exit. Coverage does not extend to the curb, Tour Group areas, or parking lots.

    To use the airport’s WiFi:

    For assistance, please call:

    • Main dispatch line: 1-808-531-1300

    • Toll-free: 1-877-531-1333 for free from any public phone.

    • Japanese Speaking Dispatch toll-free: 1-844-531-1331

    • Regular Japanese Speaking Dispatch line: 1-808-531-1331

    • If you’re having trouble with the Airport’s WiFi or the Arrival Portal page and don’t have a US phone, there is a courtesy phone to the right of the Customs Exit. Please ask the operator to connect you to Charley’s Taxi.

  • Here are some handy illustrations showing the “green” pick up zones outside the baggage claims on Level 1:

    Overview of Baggage level pick-up zones
    Bag Claims 6-11: Pre-Arranged Area 1
    Bag Claims 16-20: Pre-Arranged Area 3
    Bag Claims 21-26 & Car Rentals: Pre-Arranged Area 4
    Bag Claims 27-31: Pre-Arranged Area 5
    International Arrivals: International Garage