FAQ

Most importantly, flat rates don’t change if there’s heavy traffic.

Flat rates include taxes.

Discounted Minivan Flat Rates are valid for up to 5 passengers with bags (1 suitcase & 1 carry-on per person) or up to 6 passengers with no bags.

Flat rates apply one way, per car, and do not include stops or route deviations.

Drivers are required by law to run the meter on Flat Rate trips and will adjust the final meter rate down to the appropriate Flat Rate at the end of the trip. Driver will charge regular meter rate for the trip if any stops or route deviations are requested. No other discounts apply to Flat Rates.

Not included in flat rates:

$6.00 extra charge for each bicycle, golf bag, surfboard, or items over 80 pounds, more than 4ft in length, or over 10 cubic feet in size.

$0.75 per bag over the capacity stated above (ie. a 5th bag for a minivan, a 7th bag for a large SUV, etc.).

City and State park fees as well as parking costs.

Passengers who damage or soil the taxi will be responsible for the cost of repairs and/or OSHA compliant cleaning.

Tipping is optional. If you’re satisfied with your driver’s services, a tip of 15-20% is appreciated.

24 hour flat rates:

• Waikiki to or from Airport & Hospitals.

• Aulani to or from Hospitals

All other flat rates are available from 5am to 9pm only, with meter rates applying from 9pm to 5am.

Please see here for our metered rates.

We do not offer child seats (infant, toddler, booster). Child seats are not required by law in a taxi.

Yes. Drivers may request that your pet sits on a blanket or tarp that your driver will provide. Please be advised, drivers are authorized by law to deny the trip if you refuse this request.

Passengers who damage or soil the taxi will be responsible for the cost of repairs and/or OSHA compliant cleaning.

Per Revised Ordinances of Honolulu § 36-1.12 Soiling of taxicab.
A taxicab driver may require a passenger for hire, whose condition may be likely to soil the seats of the taxicab, to sit upon protective material furnished by such driver. Upon noncompliance with the request, the taxicab driver may refuse to transport such passenger.

No. We operate on Oahu only.

Enter your booking and phone numbers on our “Check/Track Booking” page. Then click the blue “Search” button.

Your booking will appear with a set of buttons at the top right. Click the red “Cancel” button to cancel your booking.

Go to our eCab booking engine, enter your pick-up and drop-off locations, and click the green “Get fare estimate” button.

Yes and no. We’re unable to offer online booking for Pier 2 pick-up. To book a ride from Pier 2, please email our Concierge or call 808-947-0077.

We can drop off at Pier 2. You may book your Pier 2 drop-off on our eCab booking engine,

No. Flat rates apply to the taxi (minivan) and are valid for up to 5 passengers with bags (1 suitcase & 1 carry-on per person) or up to 4 passengers with no bags.

VEHICLE OCCUPANCIES

• Sedan: 2-3 pax with bags

• Minivan: up to 6 pax (5 pax with bags)

• Small SUV: up to 4 pax with bags

• Large SUV: up to 6 pax with bags

• Limousines: up to 7 pax with bags

• Sprinter Vans: up to 8 pax with 8 bags

• Navigator SUV Limousine: up to 7 pax with 7 bags

Though drivers are not tour guides, we do offer excursions and charters. Check out our offerings here.

Yes. Taximeters charge either distance traveled or elapsed time. When traveling more than 12mph, the meter charges based on distance. When traveling less than 12mph, such as in bad traffic, the meter charges based on time. See our meter rates here.

No. We operate on Oahu only.

Only if you request an SUV, Limo, or other upgraded vehicle. If you request a taxi and an SUV shows up, you’ll pay the regular taxi rate. 
See our meter rates here.

All our taxis are equipped with cameras and are required to be always in use. The cameras are used strictly for driver and passenger safety.

First, Charley’s Taxi does not surge price. When the TNCs surge price, rides can easily cost 3-5x what a taxi would cost. You can count on our rates to be the same day to day.

Second, Uber and Lyft (TNCs) are cheaper only if you choose a compact car.

Our fleet is comprised largely of late model minivans and our rates are generally comparable to TNCs’ “XL” rates (mostly minivans).

Unlike the TNCs, we provide extensive training to our drivers. We also support our drivers like no one else. That includes a 24-hour dispatch center, 2-way radios, and HD cameras. For more information about our dedication to safety, please visit our Safety page.

No. We accept cash and credit cards (VISA, MasterCard, AMEX, Discover, JCB) as well as Apple Pay, Google Pay.

You can request a taxi on-demand (right now) or make an advance reservation. We are busiest from 9:00 am to 11:30 am and from 2:00 pm to 4:30 pm. We recommend making a reservation for pick-ups during these times to avoid delayed pick-ups.

You can book a minivan here. For charters, groups, and upgraded vehicles like SUVs and Sprinter vans, please email our Concierge or call 808-947-0077.

Don’t worry. If you booked our VIP or Priority service, your assigned driver will track your flight.

If you booked our economical flat rate transfer, we’re standing by until you let us know you’re ready to meet your taxi via our handy Arrival Portal.

Though this can vary considerably with traffic, a typical ride between Waikiki and the airport takes about a half hour.

Please enter your anticipated arrival time.

If you booked our VIP or Priority service, your assigned driver will track your flight. If you booked our economical flat rate transfer, we’re standing by until you let us know you’re ready to meet your taxi via our handy Arrival Portal.

Our pre-arranged service is restricted to the bag claim (ground) level. Please go down to the ground level and enter the first bag claim number you see so we may direct you to the nearest pick-up area.

Find more information about HNL arrivals.

We recommend arriving at the airport 2 hours prior to domestic flights and 3 hours prior to international flights to account for traffic delays and long lines for agriculture screening, flight and baggage check-in, and TSA security. During slow times you may breeze through all of those, but when it gets busy you’ll be glad you got there so early.

Charley’s Taxi is not responsible for missed flights.

If you need a ride from Oahu’s “outlying areas,” which we define as the Windward side, west of the Airport, and east of Aina Haina, we will contact you by phone to collect a partial prepayment because we get a lot of prank calls and no shows. The prepaid amount will be credited to your final fare.

This partial prepayment becomes non-refundable when the driver is dispatched to your pick-up.

Outlying Area Rides:

Prepayment: If you need a ride from Oahu’s “outlying areas” (defined as the Windward side, west of the Airport, and east of Aina Haina), we will contact you by phone to collect full prepayment to secure your reservation. This prepayment is refundable only if the ride is cancelled more than 48 hours in advance. Full prepayment helps us reduce no-shows and prank calls, ensuring drivers are available when you need them.

Deadhead fee: For rides where both pick-up and drop-off are in Oahu’s outlying areas, we will collect a non-refundable deadhead fee in addition to the prepaid fare. This fee covers the empty miles driven to reach your pick-up location as well as the empty miles to get back to central Oahu.

Waiting time at pick-up: Ten minutes after the agreed upon pick-up time, driver will charge $15 to wait ten more minutes. If a dispatcher or driver can’t reach you to arrange more waiting time we will release that driver to the next customer.

Waiting time at a store or other en-route stop: Driver will end the ride, collect payment, and restart the meter.